Register today for the MADA Annual Meeting!

The 2019 MADA Annual Meeting is your opportunity to get insight into the dealership of tomorrow. This year’s speakers will provide you with an industry forecast, information and guidance to better assist customers as needs and expectations evolve, and a regulatory update to keep your business operations running smooth. Click here for registration and keep reading to learn more about the speakers and sessions.
VISA and MC Surcharges (11:00 am)
Credit card surcharges are taking a big bite out of dealers’ profits. This session will cover many of the issues dealers are questioning about surcharges. Can businesses pass these processing fees on to the customer? Does it make good business sense to pass the cost along? And if so, how does a dealer go about implementing the change?

Secretary of State Jocelyn Benson (11:30 am)

We are honored to be joined by Secretary of State Jocelyn Benson. There have been a lot of changes and regulations handed down from her department recently. While some of these changes were in process before she took office, a new leader has new ideas for the industries she oversees. This will be a great opportunity to hear Secretary Benson’s plans moving forward and offer your own insights and feedback on Michigan’s franchised dealer industry.

Lunch, Board Meeting & Annual Meeting (12:15 pm) 
Get an update on the association, regulatory topics and legislation affecting you and your business. We will also present a brief session on The Sales Process of Today, and How Can MADA Help? This session will get your input on dealership training. What are dealers currently doing, and how can MADA support your in-house training programs as employee and customer needs evolve?
Electric Vehicles…the Follow Up (1:00 pm)
Michigan’s EV economy is growing. Consumers are interested in learning about EVs and there is an opportunity for dealers to become a bigger resource for information. DTE and Consumers Energy will explain how dealers can support EV customers during and after the purchase. Dealers will be provided information and handouts about different levels of charging stations, charging station maps and rebates for in-home systems. This information can then be provided to customers considering an electric vehicle.
Keynote Speaker, Glenn Mercer
Dealership of Tomorrow: 2019 Update (1:30 pm)
In 2016 NADA commissioned research on how the American new-car franchised dealership system is evolving, looking at trends ranging from the rate of consolidation of ownership to the potential impact of electric cars, with a target forecast date of 2025. The final report was released in 2017, and was well received. As the world continues to evolve, NADA asked for an update of the report, and a corresponding extension of the forecast period, to the late 2020s. The final report will be presented at NADA 2020 in Las Vegas, but MADA is offering members the opportunity to see the results in advance, in a detailed presentation by the lead researcher, Glenn Mercer.
Networking Reception (3:00 pm)

Nominee for 2020 TIME Dealer of the Year: Colleen Chapleski

MADA is pleased to announce that Colleen Chapleski, dealer at Dean Arbour Ford of Tawas, is MADA’s nominee for the 2020 TIME Dealer of the Year award.

Ms. Chapleski, MADA’s 2018 MADA, is one of a select group of 49 dealer nominees from across the country who will be honored at the 103rd annual NADA Show in Las Vegas on February 15, 2020. The TIME Dealer of the Year award is one of the automobile industry’s most prestigious honors. Recipients are among the nation’s most successful auto dealers who also demonstrate a long-standing commitment to community service.

Ms. Chapleski’s father instilled in her a passion for giving back. “The example my dad set for me when I started in the automotive industry is something that has led me to get involved in the community,” she said. “He made it a priority to make a positive impact in the areas where our dealerships are located.”

To that end, she recently created the Dean Arbour Memorial Scholarship, which will honor her father and help local students further their educations. She also supports the Tawas Area Sports Boosters and Ford Drive 4 UR School, a program that generates money for local schools when test drives are taken.

MADA congratulates Ms. Chapleski on this recognition and applauds her for her commitment to the automotive industry and her community.

Secretary of State Jocelyn Benson to Attend MADA Annual Meeting

We are honored to have Secretary of State Jocelyn Benson join us during the 2019 MADA Annual Meeting. She will bring us up to date on her priorities for 2020, plus discuss upcoming improvements for Michigan residents and dealership operations. This is your opportunity to hear Secretary Benson’s plans moving forward and offer your own insights and feedback on Michigan’s franchised dealer industry. We hope you make plans to attend!
MADA Annual Meeting
Wednesday, December 4, 2019
Kellogg Center in East Lansing
More information will be mailed to dealerships soon!

Long-Term Life Planning Blueprint

senior couple working on their finances at home

To many, the concept of the future seems scary. Most of us live in the present and might not even know what we’re having for breakfast tomorrow. While it’s easy to only look at the not-so-distant future, it’s incredibly important to plan for your long-term needs. It’s never too early to be prepared.

Here are three key ways to make sure your family isn’t left not knowing your wishes in the event of a tragedy or unexpected setback.

  1. Create an estate plan. Estate planning is creating a plan for how your estate will be managed and who will manage it throughout your life and after death. When planning where your belongings will go, it’s also important to consider the other implications that it will pose to the beneficiaries, such as tax and legal effects. Federal and state taxes on estates can be some of the highest. It may seem unnecessary to a college student, but experts encourage young adults in their 20s to start estate planning. It’s always helpful in the event of a tragedy and only requires a few important legal documents.
  2. Designate a power of attorney. Everyone should also have a designated power of attorney. POAs are commonly selected when someone gets to retirement age, however you may select a POA anytime after your 18th birthday. Special circumstances may prompt the need for a POA earlier in life. This person has the power to act on your behalf if you are ever deemed incapable. It should be someone you trust, who knows you well and who would be comfortable making very difficult decisions. Always ask your desired power of attorney if they are okay with the responsibility before you officially designate them as POA.
  3. Consider long-term care insurance. Unlike traditional health insurance, long-term care insurance is designed to help you in the event of a long-term service need. These policies reimburse the policyholder for daily needs such as food, bathing, etc. The cost associated with the policy varies based on a variety of factors, but it is recommended that you apply for long-term care insurance in your 50s. At this age, your health is generally pretty good and you’re able to add coverage down the road if you need it. Learn more about supplemental insurance options to consider here.

For all of these decisions, it is recommended that you consult with a trusted professional advisor to make sure you are choosing the best option for you. They can also offer legal advice in the event of uncertainty.

Long-term planning may seem like a major undertaking, but you can set smaller tasks and goals to accomplish all the planning you need. Breaking it up will help to make it more manageable.

Conversations such as these can be hard, but they are necessary and can save you and your loved ones from confusion down the road.

This article was originally published on, a website sponsored by Blue Cross Blue Shield of Michigan.  Blue Cross and MADA are your trusted partners in building a healthier business and workforce.

Photo credit: PeopleImages

Training Reminder for Standalone Class B Dealers

Please note: this does NOT apply to Class A/B…or supplementals to a Class A license

The Michigan Department of State recently mailed dealer license renewals. This is a good time to remind standalone Class B dealers that new regulations require renewing Class B dealers to have a designated employee at each retail sales location that has completed the standard or continuing education dealer training program. A single individual cannot be the designated employee for more than three (3) locations.

When renewing a dealer license, standalone Class B dealers (those not connected to an A license) must sign and certify that this requirement will be done (or has been done). Dealers will have a short grace period after renewal to meet the designated individual training requirement; however, it is recommended that training be completed in advance. The training will be verified by the state in 2020 and violations will be written for non-compliance.

For more information, refer to this March 2019 bulletin from the state, or this FAQ with a link to the training schedule. If you have further questions please contact Jean Quinn at (800) 292-1923 or email

Dealership of Tomorrow: 2019 Update

In 2016 NADA commissioned research on how the American new-car franchised dealership system is evolving, looking at trends ranging from the rate of consolidation of ownership to the potential impact of electric cars, with a target forecast date of 2025. The final report was released in 2017, and was well received.

As the world continues to evolve, NADA asked for an update of the report, and a corresponding extension of the forecast period, to the late 2020s. The final report will be released in late 2019, and presented at NADA 2020 in Las Vegas. MADA is offering our members the opportunity to see the results prior to the NADA Show, in a detailed presentation by the lead researcher, Glenn Mercer.

All dealerships are experiencing change of various levels. As an association, we are helping with a greater number of licensing changes. We are communicating with manufacturers on behalf of dealers, and we know dealers are talking about methods to manage the changing customer shopping patterns and expectations.

This presentation from Glenn Mercer is important to dealers who want valuable insight into the dealership of tomorrow. What do you need to be doing now to be prepared down the road?


Please add this year’s Annual Meeting to your calendar:

December 4, 2019
Kellogg Center, East Lansing

REAL ID may affect you, especially if you travel by air

On Oct. 1, 2020, the federally mandated REAL ID law goes into effect, and if you travel by air, this law will impact you. REAL ID is the post-9/11 federal requirement that sets higher security standards for identification. Once in effect, a REAL ID will be required to board any U.S. flight or to enter some federal facilities. A REAL ID can be a U.S. Passport or an Enhanced Driver’s License – or you can turn your standard driver’s license into a REAL ID at the Secretary of State’s office. Learn more about the law and what documents you need to bring to get a REAL ID at

New left-turn signals on Michigan’s roads

You may have begun to notice a new style of left-turn signal on Michigan’s roads. Placed OVER the left-turn lane at a signalized intersection, this new signal display includes a flashing yellow arrow.  In coming years, this type of signal will replace all flashing red left-turn signals.

How will it work?
In most locations, the flashing yellow arrow will be part of a four-arrow signal. In areas where this is not possible, the bottom of a three-arrow signal will display either the flashing yellow arrow or a steady green arrow.

Signal phases:

red light  Red: STOP.
yellow flashing light Flashing yellow arrow: Left turns permitted.  Yield to oncoming traffic and pedestrians. [Oncoming traffic has a green light.]
green light Green arrow: Safe to turn left. [Oncoming traffic must stop.]
yellow  light Steady yellow arrow: The left-turn signal is about to change to red; prepare to stop, or prepare to complete your left turn if you are within the intersection.

Why the change?
This change is the result of a national study conducted for the Federal Highway Administration, which demonstrated that the new signals:

  • help to prevent crashes
  • move more traffic through an intersection
  • and provide additional traffic management flexibility.

Why is it a better left-turn signal?

  • It’s safer. A national study demonstrated that drivers made fewer mistakes with the new signals than with traditional left-turn arrow signals.
  • It’s more efficient The new signals provide traffic engineers with more options to handle variable traffic volumes.
  • It’s more consistent. You’ll see the same signals in every state because the new signals are being introduced throughout the U.S.


From the Michigan Department of Transportation

How to Prevent Common Desk-Related Injuries

Did you know spending hours at a desk can affect your muscle and bone structure? It can cause you to develop serious conditions that are both painful and debilitating. If you have an office job or lead a sedentary lifestyle, there are ways to reduce your risk of a desk-related injury.

Protect your joints and bones with these office-friendly techniques:

Hands and Wrist

Carpal tunnel is one of the most common injuries among office workers. It’s caused by severe pressure on the median nerve that runs through the wrist. This can lead to tingling or numbness in the fingers as well as muscle atrophy. Avoid these symptoms by taking the following precautions:

  • Keep the arm and wrist closely leveled to each other, with the wrist slightly lower (if possible).
  • Keep frequently used objects close by to prevent strain from strenuous reaching.
  • When possible, avoid bending the wrist completely up or down. This will help relieve pressure from the median nerve.

Upper and Lower Back

Either too much or too little activity can lead to serious back problems. That means overexertion or a lack of mobility, which are linked to stiffness and bad posture. Adding these small changes to your daily routine will keep your back strong and fluid.

  • Make sure the height of your chair allows your feet to rest flat on the floor with your thighs parallel to the ground.
  • Avoid slouching. This can roll your shoulders forward, crushing the nerves in your neck.
  • Just as its important for wrist health, keeping everything within arm’s reach prevents unnecessary bending and twisting.


Eyestrain (asthenopia), is a condition caused by the exhaustive and prolonged use of the eyes. It can be caused by excessive screen time, long drives, stress, fatigue and even dry air. Luckily, eyestrain can be prevented by taking these active measures:

  • When at a desk, keep the computer monitor at arm’s length, with the screen angled slightly below your eye line.
  • Through your display settings, lower the brightness and change the “temperature” of your monitor to a more reddish color.
  • Keep your eyes busy by practicing the 20-20-20 rule. For every 20 minutes of screen time, look at something 20 feet away for 20 seconds.

It’s extremely important to take breaks during the work day. Getting up and walking for a few minutes every hour resets your body to its natural position. You’ll return to your desk feeling loose and refreshed.

If you found this post helpful, check out these blogs:

Buckle Up for the Ones Who Will Miss You

To stress the importance of buckling up, the Michigan Office of Highway Safety Planning (OHSP) recently launched a new safety campaign that includes television and radio ads, billboards, social media posts, and banners displayed at more than 600 police and public safety offices across Michigan. The effort is part of the annual Click It or Ticket seat belt enforcement crackdown that runs May 20 through June 2.

“Three out of four people ejected from a vehicle in a crash will die,” said Michael L. Prince, OHSP director. “Wearing a seat belt is the simplest thing you can do to reduce injuries and save lives. Buckle up for the ones who will miss you – every trip, every time.”

As the Memorial Day holiday approaches, officers from police departments, sheriff’s offices and the Michigan State Police will be conducting seat belt enforcement across the state during the two-week period.

Two new Click It or Ticket ads that are part of the safety campaign by the OHSP remind motorists why it’s important to buckle up. They can be found at:

Last Memorial Day, 19 people died in traffic crashes over the holiday period, almost double the number in 2017. Seat belt use is the single most effective way to stay alive in a crash. Buckling up can reduce the risk of serious injury or death in a crash by 45 percent.

In Michigan, the seat belt usage rate stands at 93.4 percent. The national seat belt use rate in 2018 was 89.6 percent.

Michigan law requires drivers, front seat passengers and passengers 15 and younger in any seating position to be buckled up.  The fine and associated costs for not wearing a seat belt is $65.  Children must be in a car seat or booster seat until they are 8 years old or 4’9” tall, and children under 4 years old must be in the back seat.

The OHSP coordinates the Click It or Ticket effort which is supported by federal traffic safety funds.,4643,7-123-72297_64773_64776-497454–,00.html