Fixed Ops Training for Member Dealerships

At the request of our members, MADA has been researching training opportunities to support your dealership departments. After a lot of discussion, we have selected an educational program with Mr. Steven Shaw, who is well known in the automotive industry as a professional speaker, trainer, and dealership expert. He is held in the highest regard by dealer principals and associates worldwide and may be considered the top service advisor trainer in the US and Canada.

MADA has scheduled a three-part virtual training program, exclusively for members, which is being offered at a significantly reduced rate. The fee covers all three sessions, in a webinar format so you can invite multiple employees to participate in a group setting.

These live, engaging, instructor-led programs will help your dealership transform individual and team performance with proven strategies and practices. Dealers who provide this training to staff will see improvement in repair order performance, profit, team member earnings, and so much more!

Please add the following dates to your calendar and submit your registration form today!

Oct. 19 | Multi-Point Inspection
Highest impact 3-step process to present the Multi Point Inspection

Oct. 26 | Keys to Communication
Personal communication approaches and best methods to interact with consumers, including words, tone and body language

Nov. 2 | Maintenance Schedules
Best practices to present factory maintenance schedules and required maintenance


Please click the link below for a registration form and additional details on each webinar session.

Fixed Ops Training 2023