logo for Michigan Department of State's Customer and Automotive Records System
For the past few years the Secretary of State’s office has been working on an extensive system upgrade. The first phase of the Customer and Automotive Records System (CARS) project launches in February 2019. As part of this upgrade, many of the business and professional licensing transactions the Secretary of State’s Office conducts with auto dealers, repair facilities and mechanics will be available online for the first time.
MADA has provided the SOS with feedback on the process when requested. Currently, the state is still manipulating the program and testing final aspects of the upgraded system. They are unable to provide specific details at this time, but the desire is that most of the work will be in the background and dealers will see minimal changes. Mr. James Fackler with the department will be on-hand during the December 5th MADA Annual Meeting to provide further details about this update and what changes dealerships can expect.